If you build it, will they come? Have the freedoms of the SharePoint platform left your users wondering what’s available, why it’s important, and how to get there? Does your SharePoint training focus too much on the “how do I…,” losing sight of the bigger productivity picture? These are some of the questions at the heart of user adoption.
When I lived in New York I rode the subway a lot. As I was learning my way around the city I’d get off at unfamiliar stops, surface to the street, and be faced with information overload. There was so much to see, so many options, and no clear direction. Sound familiar?
There isn’t an app for that!
Today “there’s an app for that,” probably 100+ to get you around NYC, but last I checked there isn’t one to guide you through your SharePoint environment. So there isn’t a 99 cent answer to help your users find their way, but based on your SharePoint investment isn’t it worth some thought and action?
A customer’s solution
Fortistar, a long time customer of CorasWorks, has built a robust intranet called Fortistar Connect. It includes numerous collaborative applications, point solutions, and general work management – touching nearly every aspect of their business. David Comora, their CIO, is committed to supporting his users. This means not only “tweaking” the system to meet users needs, and building new solutions to make life easier, but also showing them the way.
While many users are currently active in Fortistar Connect, I recently worked with David to create an introductory video to help drive greater user adoption. He’s also working with us on a learning center in SharePoint with CorasWorks to delivery ongoing training and support through videos and documentation.
Trailer to the feature film
Below is a short “trailer” to the Fortistar video that is one example of how you can engage your user to help drive user adoption (note this is just the trailer and you can’t link to the feature film).
Grab some popcorn…